Privacy Policy

Joogan App
Effective Date: February 15, 2026
Last Updated: February 15, 2026

1. Introduction

Joogan Innovations ("Company", "we", "us", or "our") operates Joogan ("App", "Application", or "Services"), a grocery delivery mobile application.

We are committed to protecting your personal data and complying with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.

By using Joogan, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

• Full name
• Mobile phone number
• Email address (if provided)
• Delivery address(es)
• Order details and preferences

2.2 Location Information

We collect precise location data (GPS coordinates) to:

• Verify delivery addresses
• Provide map functionality
• Optimize delivery routes

You may control location permissions through your device settings.

2.3 Automatically Collected Information

• Device model and operating system
• App version
• IP address
• Unique device identifiers
• Push notification token
• Diagnostic and crash information
• Usage interaction data

3. How We Use Your Information

3.1 Service Provision

• Process and deliver grocery orders
• Manage your account
• Provide customer support
• Send order confirmations and delivery updates

3.2 Promotional Communications

We may send promotional notifications about offers and updates. You may opt out of promotional notifications at any time using the in-app notification settings toggle.

Transactional notifications related to your orders will continue as they are necessary for service delivery.

3.3 Service Improvement

• Improve app performance
• Fix bugs and technical issues
• Enhance user experience

3.4 Security and Legal Compliance

• Prevent fraud and misuse
• Enforce our Terms
• Comply with legal obligations

4. Third-Party Services

4.1 Firebase Cloud Messaging

We use Firebase Cloud Messaging (FCM) to send push notifications. FCM may process device identifiers, push notification tokens, IP address, and diagnostic information.

4.2 Google Maps SDK

We use Google Maps SDK to provide map and location-based services. Google may process location data, device information, IP address, and map interaction usage data.

We do not sell your personal data to third parties. We may disclose information if required by law or government authorities.

5. Data Security

We implement appropriate technical and organizational safeguards including encryption of data in transit, secure infrastructure, access controls, and monitoring. No system is completely secure.

6. Data Retention

We retain personal data only as long as necessary to provide our Services and comply with legal, tax, and accounting obligations.

Transaction records may be retained as required by law. Where possible, retained data is anonymized.

7. Account Deletion

You may delete your account directly from the Profile Screen.

• Your personal information will be deleted.
• Your authentication credentials and push notification tokens will be removed.
• Your personal data will be erased or anonymized.

Certain transaction records may be retained for legal, tax, accounting, fraud prevention, or regulatory compliance purposes.

If you register again using the same phone number, a new account will be created and previous order history will not be restored.

8. Your Rights

• Access and update your information
• Withdraw consent
• Opt out of promotional notifications
• Request clarification about your data

Contact: jooganinnovations@gmail.com

9. Children's Privacy

Joogan is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children under 13 years of age.

10. Policy Changes

We may update this Privacy Policy periodically. Material changes will be communicated through in-app notifications or prominent notice within the Application.

11. Contact & Grievance Officer

Joogan Innovations
Proprietor & Grievance Officer: Mahanand Hazarika
Titabar Milan Nagar, H.No. 3
PO Titabar, Jorhat
Assam – 785630
India
Email: jooganinnovations@gmail.com

12. Governing Law

This Privacy Policy is governed by the laws of India. Jurisdiction: Courts of Jorhat, Assam, India.